U.S. Citizen Services
Services for American Citizens at the U.S. Embassy are available Monday and Thursday from 1:00 to 3:00 pm, except U.S. and Mongolian holidays. Starting 1 September, 2011, services are being provided by appointment only. To make an appointment please visit the U.S. Citizens Services Appointment System.
** Please note that the Consular Section cannot discuss Immigrant or Non-Immigrant visa issues during American Citizen hours. See the relevant sections of our webpage for information on these services.
For emergencies after Embassy working hours, please contact the Embassy Duty Officer at 976-9911-4168.
Please use the links below to find information on:
In case of an actual emergency involving a US citizen, please call the Embassy at 976-11-7007-6001 if it is during regular business hours (8:30 am to 5:00 pm, Monday to Friday). If it is after business hours, on weekends or holidays, please contact the Embassy duty officer at 99114168. If you are calling from the US, please dial 976-99114168.
- Enroll in the Smart Traveler Enrollment Program (STEP) so that we know you are traveling in Mongolia and how to contact you or your family in case of an emergency. You can also register using your smartphone or tablet, as STEPMobile makes registering easier than ever. Just go to http://step.state.gov.
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