ANNOUNCEMENT NUMBER - 11/2012
OPEN TO: All interested candidates
POSITION: Receptionist/Telephone Operator (FSN-4)
OPENING DATE: March 15, 2012
CLOSING DATE: April 6, 2012
WORK HOURS: Full time (40 hours/week)
The U.S. Embassy is seeking an individual for the position of Receptionist/Telephone Operator.
DESCRIPTION OF DUTIES
Receptionist/Telephone Operator places and receives telephone calls and routing calls to the appropriate offices. Occasionally serves as an interpreter for callers. Incumbent will provide general information to the public and assist with access control to the chancery. Incumbent will provide clerical support to the Information Management Officer and other offices as necessary-this work is performed while sitting at the telephone switchboard console. Update Embassy telephone records as new personnel check-in and old Personnel check-out. Incumbent will, as necessary, provide mail security screening support for the mailroom to check for biohazard materials in the mail.
NOTE: Applicants must address each selection criterion detailed below with specific and comprehensive information supporting each item.
- Education: Completion of Secondary School is required.
- Prior Work Experience: A minimum of six months to twelve months experience is required.
- Language Proficiency: Level 3 (good working knowledge) English and Level 4 (fluency) Mongolian are required.
- Knowledge: Incumbent will need to learn Embassy procedures, operations, office and agency responsibilities, personnel, security access control requirements, limitations on information access, telephonic services available, and operation of the switchboard.
- Skills and Abilities: Should be able to use Mongolian and English effectively both verbally and written. Know basic computer operations for daily work requirements. Know the operations of the telephone switchboard console. Should tactful with callers and Embassy customers. Should be able to remain calm and think clearly during crisis situations including telephone bomb threats.
- Management must take into consideration anti-nepotism, conflicts of interest, budget, and residency status issues in determining qualified candidates.
- Current employees serving a probationary period are not eligible to apply.
- Current employees with an Overall Summary Rating of “Needs Improvement” or “Unsatisfactory” on their most recent Employee Performance Report are not eligible to apply.
- Currently employed U.S. Citizen Eligible Family Members who hold a Family Member Appointment are ineligible to apply for advertised positions within the first 90 calendar days of their employment.
- Currently employed Non Ordinary Residents hired under a Personal Services Agreement are ineligible to apply for advertised positions within the first 90 calendar days of their employment unless currently hired into a position with a When Actually Employed work schedule.
- The candidate must be able to obtain and maintain a local background and medical check.
When equally qualified, U.S. Citizen Eligible Family Members and U.S. Veterans will be given preference. Therefore, it is essential that the candidate address the required qualifications above in the application.
Interested applicants for this position must submit the following, or the application will NOT be considered:
- U.S. and Mongolian Citizens must submit an Application for Employment as a Locally Employed (LE) Staff or Family Member (DS-174)/PDF 195KB/;
- Any other relevant supporting documents such as essays, certificates, awards, and/or copies of degrees earned that addresses the qualification requirements of the position as listed above.
SUBMIT APPLICATION VIA MAIL TO
Mongolia, Ulaanbaatar-13, POB 1021
U. S. Embassy
Human Resources Office
ACCEPTANCE CUT OFF OF APPLICATIONS FOR THIS POSITION: 5 P.M., April 6, 2012.
APPLICATIONS WILL NOT BE RETURNED.
The U.S. Mission to Mongolia provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.